Privacy Policy

Last Updated: 2025

Agandau House (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website, make a booking, or contact us.

By using our website or providing your information, you consent to the practices described below.

1. Information We Collect

1.1 Personal Information

We may collect personal details that you voluntarily provide, including:

Full name
Email address
Phone number
Address or location details
Passport/ID information (for check-in and verification)
Payment details (processed securely through third-party providers)

1.2 Booking Information

When you reserve the villa, we collect:

Dates of stay
Number of guests
Special requests
Payment confirmation

2. How We Use Your Information

We use your information for the following purposes:

To process and manage bookings
To communicate with you regarding reservations, inquiries, or updates
To improve our website and customer experience
For legal and security purposes, including identity verification during check-in
To send optional marketing or promotional updates, only with your consent
To maintain records as required by Sri Lankan law

We do not sell, rent, or trade your personal information.

3. Sharing Your Information

We may share your data only with:

Trusted third-party service providers (e.g., payment processors, booking platforms)
Legal authorities, if required by law
Website hosting and analytics providers who help improve site performance

All third parties handling your data are required to maintain confidentiality and comply with applicable data protection laws.

4. Data Storage & Security

We take reasonable measures to safeguard your information, including:

Secure servers
Encrypted data transfers (SSL)
Restricted access to personal information
Regular security reviews

However, no online system is 100% secure. We cannot guarantee absolute protection against all cyber risks.

5. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold
Request corrections or updates
Request deletion of your data (unless required by law to retain it)
Opt-out of marketing communications at any time
Withdraw consent for optional data use

To exercise your rights, contact us at:

📧 info@agandauhouse.com

6. Data Retention

We retain personal information only for as long as necessary to:

Fulfill bookings and provide services
Meet legal, tax, and regulatory requirements
Resolve disputes and enforce agreements

Once no longer needed, information will be securely deleted.

7. Cookies & Tracking Technologies

Our website may use cookies to:

Improve site performance
Remember your preferences
Support analytics and visitor statistics

You can disable cookies through your browser settings, but some features may not function properly.

8. Third-Party Links

Our website may contain links to external sites.

We are not responsible for the privacy practices or content of those websites.

9. Changes to This Privacy Policy

We may update this policy periodically.

Changes will be posted on this page with the updated date.

10. Contact Us

For questions or privacy-related requests, contact: